ALKCOOL GDR51(H) Black 55'' Width Two Section Swing Glass Door Merchandiser Refrigerator

- What is the estimated delivery time for the commercial refrigerator? 

5 - 10 Business days delivery time

-  Do you offer expedited shipping options for urgent orders? 

Yes, offer expedited shipping by extra cost.

-  Is there a delivery fee or is shipping included in the purchase price?

The shipping cost is separated, not included the unit cost.

-  Can you provide tracking information for the delivery?

Yes, every order can be traced from different freight company website.

-  What's the process for scheduling the delivery to ensure someone is present to receive the refrigerator?

We call every customer once order paid and schedule the shipment for delivery, and make sure customer to be checked the fridge condition before they signed for delivery.

1. Warranty Period

• 1‑year warranty on the entire unit.
• 5‑year warranty on the compressor.

2. What the Warranty Covers

• 3-year parts coverage for all internal components (excluding labor).
• 5-year coverage for the compressor itself.
• Labor not included under the standard warranty; any service or labor costs are extra.

3. Extended Warranty Options

Yes, customers can purchase additional yearly warranty coverage beyond the standard terms.

4. Initiating Warranty Claims or Repairs

To start a claim or arrange a repair, customers should contact the NAFCOOL service team:

• Phone: (214) 444-8186 (Monday–Friday, 7 am–4 pm).

5. On‑Site Servicing vs Unit Returns

• On‑site repair services are available, but labor and travel charges are the customer's responsibility based on an additional fee.
• Alternatively, units can be returned or shipped in for factory service, subject to a return authorization and shipping costs.

6. Customer Support Contacts

For any issues, contact:

• Phone: (214) 444-8186
• Email: sales1@nafcool.com

For our operation manual, please check the Operational manual page.

1. Estimated Delivery Time

Commercial refrigerators are typically delivered within 10–15 business days after your order is confirmed.

2. Expedited Shipping

Yes—you can opt for expedited shipping at an additional cost if you need your refrigerator sooner than the standard timeframe.

3. Delivery Fees

Shipping is not included in the purchase price. The delivery fee is calculated separately at checkout based on your location and courier service.

4. Tracking Your Delivery

Once your order ships, you'll receive tracking details. You can monitor the progress of delivery through the freight company’s website.

5. Scheduling & Receiving Delivery

• After payment is confirmed, NAFCOOL calls you to schedule delivery, ensuring someone is available to receive the unit.
• On delivery day, you’ll inspect the refrigerator’s condition before signing the delivery receipt.

All points now align with NAFCOOL’s official shipping policy. Let me know if you'd like help calculating shipping costs or arranging expedited options!

- What payment methods are accepted for purchasing the commercial refrigerator?

Credit card, PayPal, Google Pay, QuickBooks payment and ACH.

- Do you offer financing options for customers who prefer to pay in instalments?

Yes, PayPal or google Payments can offer instalments.