- What is the estimated delivery time for the commercial refrigerator? 

4-7 days delivery time

-  Do you offer expedited shipping options for urgent orders? 

Yes, offer expedited shipping by extra cost.

-  Is there a delivery fee or is shipping included in the purchase price?

The shipping cost is separated, not included the unit cost.

-  Can you provide tracking information for the delivery?

Yes, every order can be traced from different freight company website.

-  What's the process for scheduling the delivery to ensure someone is present to receive the refrigerator?

We call every customer once order paid and schedule the shipment for delivery, and make sure customer to be checked the fridge condition before they signed for delivery.

ETL Listed" means the product has been tested for compliance to safety standards. "ETL Sanitation" is the mark a product receives if tested and approved for sanitation compliance to standards such as NSF/ANSI.

- What is the warranty period for the commercial refrigerator?

The standard warranty is one year for the whole unit, and 3 years for compressors.

- What does the warranty cover? (parts, labour, compressor, etc.)

The warranty covers all the parts for 2 years and 3 years for the compressor, the labor warranty is an extra cost. 

-  Are there any extended warranty options available?

Yes, customers can purchase an extra warranty yearly.

- How do customers initiate warranty claims or repairs?

Customers can call our service team at 09-459-1254 from Monday to Friday 7:00 am to 4:00 pm.

- Do you offer on-site servicing, or do customers need to send the refrigerator for repairs?

Yes, on-site servicing or repair are extra cost.

- Is there a customer support line or email for any issues?

Call 909-459-1254 or email: info@alkcool.com

- Can you provide detailed specifications and dimensions of the commercial refrigerator?

Yes, we can provide the technical specifications with drawing details for both internal and external.

- What is the temperature range that the refrigerator can maintain?

For the freezer, the temperature range is 0F to 4F; for more relaxed, the temperature range is 33 to 42F

- Are there any energy efficiency ratings or certifications for the refrigerator?

All of the models have been DOE announced.

- How is the refrigerator powered? What are the electrical requirements?

Nominated Refrigerator power ranges from 200W to 3000W for different sizes, and the voltage is 110V or 230V, 60Hz.

- What type of refrigerant does the refrigerator use?

All NAFCOOL fridges come with natural gas R290A refrigerant.

- Can you explain the refrigerator's storage capacity and shelving options?

All the shelves can be adjustable for different heights, and the storage capacity is from the loading line to the bottom shelves.

- Are there any particular features or technology integrated into the refrigerator?

The system is easily maintenance designed, and all LED lighting, multidirectional castor for easy moving, digital controller for accurate temperature monitor and beverage divider shelf are also optional.

- Is professional installation recommended for the commercial refrigerator?

All of the models are plug-in refrigerators and no need for a professional engineer for installation; follow our user manual and instruction booklet.

- Are installation services offered, and if so, what is the associated cost?

No installation service is offered.

- Do you provide installation guidelines or assistance for self-installation?

Yes, we have the user manual for self-installation.

- What are the necessary clearances and ventilation requirements for proper installation?

All the refrigerator need to leave vertical for at least 24 hours before power on and mandatorily must be under ambient below 75F and humidity of 55%

- What is the return policy if the commercial refrigerator arrives damaged or defective?

We can return or replace all signed BOL damaged or defective units once they are received.

- Can customers exchange the refrigerator for a different model if it doesn't meet their needs?

Refrigerators are exchangeable within 7 days after receipt.

- Are there any restocking fees associated with returns or exchanges?

Yes, we have a restocking fee of 20% of the purchase value.

- What payment methods are accepted for purchasing the commercial refrigerator?

Credit card, PayPal, Google Pay, QuickBooks payment and ACH.

- Do you offer financing options for customers who prefer to pay in instalments?

Yes, PayPal or google Payments can offer instalments.

- Are there any limited-time offers, discounts, or bundle deals available?

Yes, bundle deals can be reached through our sales for details.